General Qualification Requirements:


  • College level or Graduate of Hotel & Restaurant Management or its equivalent

Experience & Training

  • With Professional Driver’s License and with excellent driving skills. With at least 3 years of driving experience. 
  • Ability to drive and operate manual and automatic transmission vehicles.
  • With relevant customer service experience in a hotel industry.

Knowledge, Skills & Attitude

  • Welcome customers upon entrance and confirm reservations.
  • Escorting guests to their rooms, explaining the room facilities.
  • Deliver luggage, messages, faxes, packages to guests and to undertake various other requests in order to ensure their comfort
  • Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
  • Assist with keeping lobby area clean and orderly
  • Ensure that luggage has been stored safely according to prescribed procedures
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Arrange excursions, transportation etc. upon request from hotel residents.
  • Answer the phone and make reservations, take and distribute messages or/and redirect calls.
  • Proficiency in English; multilingual is strongly preferred
  • Excellent communication skills
  • Provide gracious, attentive, and friendly service.
  • Polite and confident with a great deal of patience
  • Ability in multitasking and time-management

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