Concierge

General Qualification Requirements:

Education

With Professional Driver’s License and with excellent driving skills. With at least 3 years of driving experience.
Ability to drive and operate manual and automatic transmission vehicles.
With relevant customer service experience in a hotel industry.

Welcome customers upon entrance and confirm reservations.
Escorting guests to their rooms, explaining the room facilities.
Deliver luggage, messages, faxes, packages to guests and to undertake various other requests in order to ensure their comfort
Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
Assist with keeping lobby area clean and orderly
Ensure that luggage has been stored safely according to prescribed procedures
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Arrange excursions, transportation etc. upon request from hotel residents.
Answer the phone and make reservations, take and distribute messages or/and redirect calls.
Proficiency in English; multilingual is strongly preferred
Excellent communication skills
Provide gracious, attentive, and friendly service.
Polite and confident with a great deal of patience
Ability in multitasking and time-management