Executive Housekeeper

General Qualification Requirements:

Experience & Training:

  1. Minimum of six years housekeeping management experience in a five-star hotel.
  2. Experience and mastery in all areas & aspects of housekeeping in a hotel.
  3. Proven experience in supervising housekeeping departments of 15+ employees.
  4. Experience in managing and coordinating all housekeeping department activities of the Hotel in order to ensure the highest standards of hotel cleanliness and guest satisfaction.

Education:

  1. Graduate of Hotel & Restaurant Management or its equivalent from reputable college or university.

Knowledge, Skills & Attitude:

  1.  Previous experience managing a team of housekeeping employees through motivation, coaching and  development.
  2.  The ability to anticipate customer needs, change goals and direction quickly and multitask.
  3.  Working knowledge of rooms/floors management systems.
  4.  Advanced knowledge of Housekeeping process and procedures.
  5. Proven excellence in customer service.
  6. Capable of using independent judgment/solid decision-making skills ability.
  7. Proven comfort and experience to interact effectively with all levels of management, guests and clientele, both inside and outside of the organization.
  8.  Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
  9.  Proficiency with general office PC applications (i.e. Word, Excel & databases).
  10.  Demonstrated excellent written and verbal communication skills.
  11.  Proven job reliability, diligence, dedication and attention to detail.
  12.  Must be flexible with working nights, weekends, and holidays.