Be the driving force behind seamless bookings and exceptional guest experiences!
We are looking for a strategic and detail-oriented Reservation Manager to lead our reservations team and optimize room sales. In this role, you will ensure efficient booking operations, maximize revenue opportunities, and deliver a smooth, professional experience for every guest from the very first interaction.
Your Role:
- Take Ownership: Oversee all reservation operations, ensuring accuracy in bookings, inventory management, and rate application across all channels.
- Lead with Heart: Guide and support the reservations team in delivering warm, responsive, and guest-focused service at every touchpoint.
- Ignite Innovation: Develop strategies to maximize occupancy, optimize room revenue, and improve booking processes across direct and third-party channels.
- Value Integrity: Ensure all reservation practices comply with company policies, rate structures, and data accuracy standards.
- Endeavor Excellence: Monitor performance metrics, minimize booking errors, and enhance overall guest satisfaction through efficient reservation management.
What You Bring:
- A degree in Hospitality Management, Tourism, Business Administration, or a related field.
- At least 3–5 years of experience in reservations or front office operations, with supervisory or managerial experience preferred.
- Strong knowledge of reservation systems (PMS), channel management, and online booking platforms.
- Excellent leadership, organizational, and problem-solving skills.
- Strong understanding of revenue management principles and occupancy strategies.
- High attention to detail and the ability to manage multiple priorities.
- Excellent communication and interpersonal skills.
What’s in it for You?
- Competitive compensation.
- Career growth opportunities within a dynamic hospitality environment.
- A leadership role where your decisions directly impact revenue and guest experience.
If you’re ready to lead with precision and elevate the guest booking experience, send your application to hrs@viverehotel.com.ph.
