What is the full name of the hotel?
Vivere Hotel & Resorts Alabang.
Where is Vivere Hotel located?
5102 Bridgeway Avenue, Filinvest City, Alabang, Muntinlupa City 1781, Philippines.
How can I contact the hotel?
You may call +63 2 8771 7777 or 02 8771 7777 (Trunkline)
- +63 977 847 2799 (Room Reservations)
- +63 917 804 3257 (The Nest)
- +63 917 315 9086 (Events Inquiries)
Or email info@viverehotel.com.ph.
What is the official website of Vivere Hotel?
Does Vivere Hotel have verified social media pages?
Yes. Our official pages have a blue verification badge.
How can I avoid booking scams?
Book only through our official website, verified Facebook page, or trusted OTAs.
Is Vivere Hotel family-friendly?
Yes, the hotel welcomes families and children.
Is the hotel suitable for business travelers?
Yes, with meeting rooms, business services, and a convenient location.
What time zone does the hotel follow?
Philippine Standard Time (GMT +8).
What time is check-in?
Check-in starts at 3:00 PM.
What time is check-out?
Check-out is until 12:00 PM.
Is early check-in allowed?
Yes, subject to availability and charges. Check-ins before 10:00 AM are charged a full day.
Is late check-out available?
Yes, subject to availability. Charges may apply depending on extension time.
Is a valid ID required upon check-in?
Yes, a valid ID is required.
Is a security deposit required?
Yes, starting at ₱3,000, depending on room type and booking.
Can someone else check in on my behalf?
Yes, provided proper authorization and valid identification are presented.
Is 24-hour front desk service available?
Yes, the front desk operates 24/7.
Can I request a specific room or floor?
Requests are noted but subject to availability.
Are connecting rooms available?
No, but same-floor room requests may be accommodated.
What room types are available?
Deluxe Rooms, One-Bedroom Suites, Two-Bedroom Suites, and Penthouse Suites.
How many guests can stay per room?
- Deluxe Room: 2 adults + 2 kids (6 years old and below)
- One-Bedroom Suite: 2 adults + 2 kids (6 years old and below)
- Two-Bedroom Suite: 4 adults + 2 kids (6 years old and below)
Kids must be 6 years old and below, sleeping with parents. No extra bed is provided.
Are children allowed in the room?
Yes. Children aged 0–6 years stay free of charge.
Do rooms have Wi-Fi?
Yes, complimentary Wi-Fi is available in all rooms.
Are coffee and tea facilities available?
Yes, coffee- and tea-making facilities are provided.
Is smoking allowed in the rooms?
No. Smoking inside rooms is subject to a penalty fee.
Is there a designated smoking area?
Yes, at the 31st floor and the Open Parking area.
Are extra beds available?
Yes, extra beds are available with additional charges.
What payment methods are accepted?
Cash, debit cards, and major credit cards.
Is GCash accepted?
We accept GCash-to-bank transfer payments for room charges. GCash-to-GCash transactions are not available. Security deposits are accepted in cash or by credit card only.
Is a deposit required upon booking?
Yes, a deposit is required.
What is the cancellation policy?
Cancellations made less than 3 days prior may incur a one-night charge.
What is the no-show policy?
Standard No-Show Policy:
- Guaranteed Reservations: If a guest does not arrive by the designated cut-off time (typically 12:00 MN of the arrival date), the reservation is tagged as a no-show.
- Charges: A penalty of one (1) night room charge, including taxes, is applied to the credit card on file or deducted from the deposit.
- Room Release: After the first night is marked as a no-show, remaining nights are released and cancelled.
Are promotions and discounts available?
Yes, including Senior Citizen and PWD discounts.
Can discounts be applied to promo rates?
Yes. Senior and PWD discounts may still be applied.
- Walk-in guests must present valid IDs
- Email reservations must send a photo of the ID
- Phone reservations must provide the complete ID number
IDs must be presented upon check-in and billing.
Are corporate rates available?
Yes. Please email roomsales@viverehotel.com.ph for assistance.
Is the best rate guaranteed for direct bookings?
Yes. For the best rates and packages, book directly through our website or reservations team.
What restaurants are available in the hotel?
Shogun Japanese Restaurant, The Nest Dining in the Sky, and Lama Pool Bar.
What time is breakfast served?
5:30 AM to 10:00 AM.
What type of breakfast is served?
Buffet breakfast.
What are Shogun’s operating hours?
11:30 AM to 10:00 PM.
What are The Nest’s operating hours?
4:00 PM to 11:00 PM (Sun–Wed)
4:00 PM to 1:00 AM (Thu–Sat)
What are Lama Pool Bar’s operating hours?
2:00 PM to 9:00 PM.
Is room service available?
Yes, from 4:00 PM to 10:00 PM only.
Can we bring outside food?
Yes, from 4:00 PM to 10:00 PM only.
Are vegetarian options available?
Yes, upon request.
Is advance dining reservation recommended?
Yes, especially during peak hours.
How can I reserve at The Nest?
Book online at https://tinyurl.com/NESTreservation.
Open nightly from 4:00 PM to 11:00 PM with a ₱750 fully consumable cover charge.
Time slots: 4:00–6:30 PM, 6:30–9:00 PM, or 9:00–11:00 PM.
For special arrangements, contact Viber 0917 804 3257 or email thenest@viverehotel.com.ph.
Can we walk in at The Nest?
Yes, walk-ins are welcome, but seating is subject to availability.
What is the dress code for The Nest?
Smart casual.
Do you have a jazz band?
Yes, a live jazz band performs most evenings.
Performance times may vary. Please contact us to confirm.
Can we rent The Nest for private events?
Yes, subject to capacity and availability.
Does the hotel have a swimming pool?
Yes.
What are the pool hours?
5:30 AM to 9:30 PM.
Is the pool exclusive to hotel guests?
Yes, for registered in-house guests only.
Does the hotel have a gym?
Yes, a fitness center is available.
Is there a kids’ play area?
Yes, the Kiddie Playroom is located on the 8th floor.
What are the kids’ area hours?
8:00 AM to 8:00 PM.
Does the hotel have a business center?
Yes, subject to availability.
Is free parking available?
Basement 1 and 2 are for in-house guests.
Open parking is available for restaurant guests and visitors.
Does Vivere Hotel host events?
Yes, including meetings, weddings, and social events.
What types of event venues are available?
Ballroom, function rooms, and dining venues.
What is the typical capacity range?
From 8 to 200 guests, depending on venue and setup.
Venue Capacities:
- Vivere Ballroom – up to 200 guests
- Ballroom Zosima – up to 155 guests
- Main Ballroom – up to 110 guests
- Brasserie – up to 60 guests
- Zosima Hall – up to 40 guests
- Picasso – up to 40 guests
- Angkiukok – up to 30 guests
- Mango – up to 30 guests
- Exclusive Room – up to 30 guests
- Patio – up to 8 guests
Are wedding packages available?
Yes.
Are corporate meetings supported?
Yes.
Can outside suppliers be used?
Yes.
Is audiovisual equipment available?
Yes, upon request.
Can catering be arranged by the hotel?
Yes.
Is an events coordinator available?
Yes.
How can I inquire about events?
Email events@viverehotel.com.ph or call +63 917 315 9086.
What is the capacity of the ballroom?
Up to 200 pax.
How far is the hotel from the airport?
Approximately a 20-minute drive from NAIA.
What malls are nearby?
Destination | Walk | Drive |
Festival Mall | 1–4 min | 2–4 min |
Commerce Center | 8–10 min | 4–6 min |
Westgate Center | 8–10 min | 4–6 min |
Alabang Town Center (ATC) | 15–18 min | 6–8 min |
Molito Lifestyle Center | 15–18 min | 8–12 min |
Is the hotel accessible from SLEX?
Yes.
Is shuttle service available?
Yes, scheduled shuttle services are available.
Is public transportation accessible nearby?
Yes.
Is Vivere Hotel pet-friendly?
No.
What is the visitor policy?
Visitors are allowed until 10:00 PM only.
Are noise or party restrictions enforced?
Yes.
Is smoking allowed in public areas?
Only in designated smoking areas.
Are pool safety rules enforced?
Yes.
Is the hotel secure?
Yes, with 24-hour security and CCTV.
Is medical assistance available?
Yes, a hotel nurse is on duty for emergencies.
Can I book directly with the hotel?
Yes, through official channels or trusted OTAs.
Can I modify my booking?
Yes, subject to terms and conditions.
How do I confirm my reservation?
Via confirmation email from the hotel or OTA.
Do you offer long-stay rates?
Yes.
Are laundry services available?
Yes.
Is Vivere Hotel suitable for staycations?
Yes.
Can I request special arrangements?
Yes, please coordinate with our reservations team.
Why should I choose Vivere Hotel?
For comfortable accommodations, exceptional service, refined dining, and a prime Alabang location—ideal for both leisure and business travelers.
